For Returns, Repalcements and/or Issues with your Beach Balls, please visit our Support Page and let us know. CLICK HERE
If you have any questions about Beach Balls or Beachballs.com while you roam, surf, shop or check-out, please let us know either by email at [email protected] or by calling 302-628-8888. Below are some of the more common questions we receive that may help out.
Q: How quickly will the beach ball ship?
A: Most orders received by 2:00 p.m. Eastern Time Monday - Friday. After 2 pm. ET, calling is recommended if overnight or special requests are needed.
Q: What shipping method should I choose?
A: Depends on when you need them and it's nice to let us know in the comment or need-by area of the check-out.
Q: What is Direct Packs or these Minimum Quantity Beach Balls?
A: Direct Packs and Bulk Boxes allow us to provide nearly all sizes and colors other than our regular inventory. These are shipped directly to you. There is a minimum depending on size to make this possible. Many of these selections can take up to THREE (3) Weeks for Delivery. Some do take less time and we do have options to rush things through faster but need to know prior to ordering.
Q: Do you offer discounts?
A: Maybe. Never hurts to ask but in most cases it's next to impossible. We do have a Free Shipping Option on larger orders and still Sales Tax Free from Delaware.
Q: Are all these beach balls in stock or are they drop-shipped from another company?
A: Each Beach Ball has a stock count just under the price and usually accurate. We try our best anyway. If there is a short fall, we'll notify you. Short falls sometimes occur on the smaller beach balls as we have been known to include an extra one or two on larger orders and forget we did that. Oops.
Q: Is there a minimum number of beach ball you can purchase?
A: No. One beach ball is fine. Absolutely. Or get a bunch.
Q: How is shipping calculated?
A: Every beach ball is weighted and calculated based on their individual weights combined for the shipment and your shipping address. Order information is securely sent to UPS & US Postal Service for current rates and returned for you instantly.
Q: How much is shipping?
A: Shipping Calculator is available when an item is placed in your beach cart. It magically appears in the side just under the credit card images "Calculate Shipping". Just click that and enter Postal Code, State and Country.
Q: International Shipping?
A: Sure. Various countries are already set-up here to choose. If you don't see your country, please email or call us and we'll add it. We didn't add the whole world from the start. We are adding on a case by case basis. So just ask and then you can calculate shipping, check-out and enjoy some beach balls once it passes through customs, may have a custom fee and eventually gets there. 6-14 Days by USPS. First Class International could take up to 30 days. There are no guarantees with USPS International. UPS is your best bet.
Q: I didn't get a receipt or tracking number. What do I do?
A: Turning your spam settings down some might help. Receipts are instant from the website and tracking is when the package is complete from the respective shipping companies. But it does happen. Feel free to call and we'll check. Your receipt is also available online in our CUSTOMER ADMIN section.
Q: Is it safe to put my credit card number here? How secure are you?
A: Yes, it's safe as we can make it. We invested a bunch into security, endured the validation processes by VeriSign and our attorney, have a Cisco Firewall on the dedicated server hosted and fully supported by the team at Rackspace. Plus we are PCI Compliant (we passed) and are scanned daily by McAfee Secure. We DO NOT store your credit card information in our databases. We have to be secure. The alternative sucks.
Q: Something strange happened when trying to checkout?
A: Huh? Calling is the best solution there. 302-628-8888 or Text at 302-745-7917.
 |
|||||
 |
 |
 |
 |
 |
 |
